Diligent, detail-oriented Registered Health Information Administrator (RHIA®) with experience in medical office and hospital environments. Thorough working knowledge of HIPAA policies and procedures and well-versed in licensing, reimbursement, and accreditation standards. Demonstrated experience working cross-functionally to overcome challenges and achieve goals. Expert in building an organizational culture of continuous improvement. Exceptional analytical and problem-solving skills; carefully formulates objectives and priorities to implement plans consistent with long-term objectives.
• Health Information Management
• Healthcare Compliance
• Document Management
• Medical Records
• Workflow Management
• Medical Office Operations
• Training and Development
• Process Management
CLARK A GUNDERSON, MD AMC, LAKE CHARLES, LA • 2018 to Present
HIM Coordinator (Contract)
Maintain medical records of patients for pediatric and orthopedic surgeon office. Process patient information, ensuring integrity of medical records. Lead process improvements and system integrations between surgeon’s office and Lake Charles Memorial Hospital. Developed strategy to coordinate EMR and ICD-10 billing for private patients and CMS-1500 HCFA forms.
REMEMBER ME MONOGRAMMING AND SPECIALTIES, LAFAYETTE, LA • 2009 to 2013
Developed and built a successful business from the ground up. Operated successful custom embroidering company. Provided embroidery service to sports teams, businesses, and individuals. Positioned for increased business through development of referrals as well as social media, newspaper, and ValPak coupons to market services. Oversaw all aspects of business operation including human resources and financial management. Operated autonomously in all facets of business operations including strategic planning, daily operations, marketing, sourcing and procurement of material, revenue growth, financial management, business development, and pricing.
Monitored expenses and reduced costs to increase profits.
Sourced materials and supplies and negotiated vendor pricing.
Managed production, ensuring all orders were delivered to customer by established due date.
Provided exceptional customer service resulting in referrals and repeat customers.
METLIFE, LAFAYETTE, LA • 2005 to 2009
Financial Services Representative (2007 – 2009)
Executed business development strategies to acquire new clients. Built and maintained client base, keeping clients updated on products and services including life insurance, annuities, mutual funds, stocks, and bond products. Evaluated clients’ financial needs and goals; assisted clients comparing various investment products. Analyzed financial strategies outlined to help clients achieve their long-term goals. Provided knowledgeable financial guidance to clients to ensure investments were customized to financial needs.
Operations Director (2005 – 2007)
Managed 90 employees in 5 locations who were selling life and securities products. In addition to the Operations Director role, served in the role of Compliance Manager, ensuring all transactions met established compliance requirements. Developed business plans and drove strategic growth for region, collaborating cross-functionally to reach objectives. Approved all outgoi...
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