High Energy Professional

11/25/2012
Atlanta, GA

Position Desired

Healthcare Administrative & Clerical
Atlanta, GA
Yes

Resume

OBJECTIVE:     Highly energetic, productive, professional looking for a position where my skills in customer service, management, and sales can be translated into profitability, improved growth, and can be an asset to the company.
 
ASSETS
•              Enthusiastic, friendly demeanor, comfortable in a fast paced environment
•              Ability to learn and comprehend information well
• Ability to take on multiple roles and responsibilities when necessary
•              Strong office, data-entry and organization, ability to use and maneuver through multiple computer softwares
•              Able to work under pressure and meet deadlines
•              Excellent phone etiquette, great communicator; effective writer and speaker
•              Ability to follow instructions as well as work independently
•                    Maintain high level of customer service; conduct all business in accordance with policies/procedures
•               Strict adherence to State and Federal Fair Housing Laws
•                    Experience working with affordable housing, including Section 8
•                    Trained in Fair Housing Laws and Acts

SKILLS: Advanced in Microsoft Word, Access, Outlook, Spreadsheet, Excel, Power Point, Type 69 wpm, telephone etiquette, familiar usage of fax, copier, and scanner, filing; switchboard experience.

EXPERIENCE
03/2012 to 10/2012 Assistant Community Manager, Greystar Management
•                      Oversee budget with emphasis on delinquency, bad debt, and rental rates and lease renewals
•                      Daily posting of rents/deposits and supplier/vendor payments; conduct daily bank deposits
•                      Prepare reports to manage vacancy, maintain occupancy, and meet budget expectations and goals
•                      Organize and file all applicable reports, leases; send notices and file evictions
•                      Conduct audits on resident files and account ledgers; assist with building inspections
•                      Proactively respond and focus on resident retention and relationship development

03/2011 to 03/2012             Contract Leasing Consultant, Full House Marketing
•                      Practiced Fair Housing Laws and Acts
•                      Complete guest cards, collect photo ID’s, take prospects on tour of property
•                      Prepare lease documentation, work orders, and collected deposits and rent
•                      Demonstrate skillful communication and negotiation skills
• Complete marketing surveys and direct marketing
• Answer inbound and outbound calls, type letters and file

07/2009 to 02/2011            TSC Customer Care Professional, American Express
•                      Delivered extraordinary customer care via phone, email, and website
•                      Grew and nurtured customer relationships
•                      Documented necessary account information and offered solutions that benefited the customer
•                      Researched customer accounts, processed disputes, fraud cases, and phone payment

11/2006 to 02/2009            Proj...

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