PROFILE A self-starter and quick learner with a Bachelor’s degree in Health Services Administration. Over ten years’ experience managing a call center and towing company.
Outstanding interpersonal, negotiation, and mediation skills.
EXPERIENCE
Datamatic Processing (517) 882-4401 03/2002 to Present
5545 Enterprise Drive Lansing, MI
Credit Union Software Programmer/Support
Responsibilities
• Convert Visual Basic software forms into C# software forms/software used by
Datamatic’s customers
• Assist customers with software enhancement requests, and implement them within
the programming department
• Help test software enhancements for functionality and inaccuracy when changes
occur
• Communicate all software enhancements accomplished, along with the software
functionality to customer support team
• Document and track support issues
Holt & Mason Towing (517) 694-3134 04/2001 to 02/2002
963-1/2 Cedar Street Mason, MI
Office Manager
Responsibilities
• Maintain employee’s time sheets and complete weekly payroll
• Dispatch drivers for road assistance requests from customers
• Complete and record daily receipts from drivers and balance the accounting books
daily
• Assist the police department with accident requests, and impounding of vehicles
• Streamlined impounded vehicle processing and collections
Capital Area School Employees Credit Union (517) 393-7710 09/1989 to 09/1999
4316 S. Pennsylvania Avenue Lansing, MI
Call Center Manager
Responsibilities
• Hired, trained, supervised, motivated and terminated call center staff<...
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