Administrative Professional with 20 years experience in the insurance industry. Recognized for excellent customer service skills and ability to sell and maintain accounts. Committed, flexible and reliable with skills as a team player who can also work independently to achieve results. Knowledge and skills in:
¡ Microsoft Word, Excel Insurance Filings Data Entry
¡ Lotus Notes Sales Follow Up Diary Entries
¡ Policy Generation / Changes Vendor Relations Customer Service
¡ Documentation Record Keep Switchboard Operator
PROFESSIONAL EXPERIENCE
ALLIANCE STAFFING SOLUTIONS, INDEPENDENCE, OH (Safeguard Property Management Company, Valley View, OH) 2008 to 2010
Real Estate Owned Representative (2008 to 2010)
¡ Enter data from spreadsheets in Fannie Mae system for services that were performed on foreclosed homes
PROGRESSIVE CASUALTY INSURANCE COMPANY, Mayfield Heights, OH 1987 to 2008
Fourth largest provider of automotive insurance in the U.S.
Administrative Assistant / STAMP Program Administrator (1987 to 2008)
¡ Maintained over 90% of renewal stamp surety bonds.
¡ Increased incoming premium from year to year.
¡ Processed new bond submissions for stamp surety bonds.
¡ Followed up by phone and e-mail to obtain outstanding premiums, applications and financial statements.
¡ Generated insurance binding letters.
¡ Generated and processed insurance policies and bonds.
¡ Sent out policy renewal letters and followed up on responses.
¡ Created and processed midterm changes on policies.
¡ Ensured agents involved were ap...
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